Legal
Privacy Policy
San Francisco Plumbing Company values your privacy. This policy explains what information we collect through our website and communications, how we use it, and the choices you have.
Contents
1) Introduction & scope
This Privacy Policy describes how San Francisco Plumbing Company (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, request service, or communicate with us.
This policy applies to information collected online (through our website and forms) and offline (such as phone calls or emails) when it relates to a service inquiry or customer support.
2) Information we collect
Information you provide
- Contact details (name, phone number, email)
- Service address and scheduling preferences
- Details about the plumbing issue you report
- Messages you send via forms, email, or other channels
Information collected automatically
- Device and browser information (e.g., type, OS, settings)
- IP address and approximate location (city/region)
- Pages viewed, time on site, and referral sources
- Cookie identifiers and similar technologies
Call and communication records
When you call or email us, we may keep records of the communication to provide support, schedule service, and maintain business records. If call recording is used, it will be handled in accordance with applicable law.
Note: We do not intentionally collect sensitive personal information through this website. Please avoid submitting sensitive information (such as medical or financial account details) through website forms.
3) How we use information
Provide and manage service
To respond to requests, schedule appointments, dispatch technicians, and communicate about estimates and service updates.
Customer support
To answer questions, troubleshoot issues, and keep a record of prior communications for continuity.
Improve our website
To understand how visitors use our site, fix issues, and improve content and navigation.
Marketing (where permitted)
To share service-related updates or offers. You can opt out of marketing communications at any time.
4) Sharing & third parties
We may share information with trusted third parties only as needed to operate our business and provide services, such as:
- Website hosting and technical providers to keep our site running securely.
- Analytics providers to measure site performance and improve user experience.
- Communication tools (email or form delivery services) to respond to inquiries.
- Mapping/location services to support directions and service-area information.
We may also disclose information if required by law, to protect our rights and safety, or in connection with a business transaction (such as a merger or asset sale).
No sale of personal information: We do not sell your personal information.
5) Data retention & security
Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business records, and meeting legal or accounting requirements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to authorized personnel and service providers.
6) Your rights & choices
Access, correction, deletion
Depending on your location and applicable law, you may request access to, correction of, or deletion of personal information we maintain about you.
Cookies and analytics
You can control cookies through your browser settings. Disabling cookies may impact certain site functionality.
Marketing preferences
If we send marketing emails, you can opt out using the unsubscribe link (if included) or by contacting us directly.
7) Contact information
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Phone
Mailing address
553 El Camino Real, South San Francisco, CA 94080, US